Add or change my phone number (My profile)

What is the "Mon profil" page for?

"Mon profil" (My profile) is the page for your personal information. You see your name and e-mail there, and you enter, change or remove your phone number. This number is yours, not your company's: it is the same in every company you have access to.

Example. Salma signed up without being reachable by phone. A card "Ajoutez votre numéro de téléphone" (Add your phone number) is offered on the home page: she enters 06 12 34 56 78 and the card disappears.

1. Who can do it?

• Each user, for themselves, whatever their role: owner, administrator, collaborator, external accountant or viewer. Nobody can change another member's number from this page.
• The change remains possible during a scheduled account deletion (the account is then read-only for business data, not for your personal information).
• It is not possible during a takeover of the account by the Billora team: the page says so.
• Your name and e-mail are shown read-only. To change them, contact support.

2. On the web: enter or change your number

1. Click your name at the top right, then Mon profil (or, from the side menu, Paramètres → Mon profil). From the reminder card, the "Ajouter mon numéro" (Add my number) button takes you there directly.
2. In the Téléphone (Phone) section, type your number in Numéro de téléphone (Phone number).
3. Click Enregistrer (Save). The message "Numéro de téléphone enregistré." (Phone number saved.) confirms it. Under the field, Billora shows the stored form ("Enregistré sous la forme : +212 6 12 34 56 78").

To remove your number: click Retirer le numéro (Remove the number) and confirm with Retirer in the "Retirer votre numéro ?" window. The message "Numéro de téléphone retiré." (Phone number removed.) confirms it. Clearing the field and clicking Enregistrer does the same.

3. On the mobile app

1. Open Paramètres (Settings), then Mon profil (first row of the "Mon compte" group). The reminder card on the home screen, with its "Ajouter" (Add) button, leads there too.
2. Enter your number in Numéro de téléphone, then tap Enregistrer. An "Enregistré" (Saved) message confirms it.
3. To remove it: Retirer le numéro, then Retirer.

These mobile screens appear after the app update. On the web as on mobile the number is the same: a change made on one side applies everywhere.

4. Which formats are accepted?

What you type	Stored as
06 12 34 56 78, 0612345678, 06.12.34.56.78	+212 6 12 34 56 78
+212 6 12 34 56 78 or 00212 612345678	+212 6 12 34 56 78
Foreign number with the country code: +33 6 12 34 56 78	+33612345678

A Moroccan number starts with 05 (landline) or 06 / 07 (mobile); Arabic digits (٠٦١٢٣٤٥٦٧٨) are accepted. If the number is refused, a red message appears: "Numéro de téléphone invalide (ex. 06 12 34 56 78 ou +33 6 12 34 56 78)" (Invalid phone number). Correct it and save again. To limit abuse, the number of changes is capped at 10 per hour: beyond that, wait before trying again.

5. What is your number used for, and what is it never used for?

• It is used to let the Billora team reach you quickly if there is a need on your account (security, subscription, billing) instead of waiting for an answer to an e-mail.
• It never appears on your invoices, your quotes or on the client portal: it is attached to your personal account, not to your company information.
• It is never used for prospecting.
• Billora sends no SMS to this number: there is no SMS verification code and no SMS alert.

6. The "Ajoutez votre numéro de téléphone" card

If your account has no number, a card "Ajoutez votre numéro de téléphone" (Add your phone number) is shown on the home page (and on the accountant space), on the web and on mobile, whatever your role. It is not shown on a demo account or during a takeover by the Billora team.

• Plus tard (Later) (or the cross) closes it; it comes back after 30 days as long as there is no number. This choice is remembered on the device or browser you use.
• As soon as you save a number, the card disappears for good.

Frequently asked questions

Why is the "Ajoutez votre numéro de téléphone" message shown?

Because your account has no saved number (accounts created before the number was requested at sign-up have none). Enter it in "Mon profil" or close the card with "Plus tard".

I am not receiving an SMS verification code.

That is normal: Billora sends no SMS. The number is not used to log in or to validate your account. For two-step verification, see Securing your account.

Can my colleague see or change my number?

No. The number is personal: it does not appear in the company's member list and can only be changed by you (or, at your request, by Billora support).

I manage several companies: must I enter it several times?

No. The number is attached to your personal account: it is the same for all your companies.

Next steps