My account is pending validation: what should I do?

Why is my account pending validation?

To protect the businesses that use Billora against fake accounts (fraudulent emails, brand impersonation), some sign-ups are checked by hand by our team before being activated. It is not a penalty: most requests are validated with no further action on your part.

After entering the verification code received by email, you see the screen "Votre compte est en attente de validation" (Your account is pending validation) with the message: "Votre compte doit être validé par notre équipe avant de pouvoir être utilisé. Vous recevrez un e-mail dès qu'il sera activé (en général sous 24 h ouvrées)." (Your account must be validated by our team before it can be used. You will receive an email as soon as it is activated, usually within 24 business hours.)

What can I do in the meantime?

• You can log in: you land on the waiting screen, nothing else.
• You can neither create documents, nor send emails, nor use the mobile app until the account is validated. When you log in, the mobile app shows the same message.
• The "Réessayer" (Retry) button rechecks your access: if the account has not been validated yet, it says "Votre compte n'a pas encore été validé. Vous recevrez un e-mail dès son activation." (Your account has not been validated yet. You will receive an email as soon as it is activated.)
• There is no need to create a second account: it would delay the validation.

How long do I have to wait?

Usually less than 24 business hours. As soon as it is validated, you receive the email "Votre compte Billora est activé" (Your Billora account is activated) and can use your workspace normally. The waiting time does not use up your trial: its length is extended by the same amount.

What if my sign-up is refused?

You receive an email titled "Votre inscription sur Billora" (Your Billora sign-up). If you think it is a mistake, reply to that email stating your company name, its ICE number and your activity: our team can reverse its decision and activate the account.

Frequently asked questions

Is my data kept during the wait?

Yes, the account is created; only its use is blocked until a decision is made.

Is my IP address recorded for this check?

No. No IP address is kept in the validation file, which is deleted automatically after a few months.

Who decides?

An administrator of the Billora team (support or super administrator role). Every decision is logged.